Give your staff their own login
Add helpers with their own email and password so they can handle chats and bookings, without access to your billing or bot setup.
On this pageexpand_more
What it does
Instead of sharing your own phone or password, give each helper a staff account. Staff can read and reply to chats, handle bookings, and see customers. They can't change your plan or billing, and they can't change your auto-replies.
When to use it
Sharma Travels
Vikram's office assistant, Neha, handles bookings during the day. Vikram adds her as staff, so she logs in on her own phone and confirms trips. She never sees his billing.
Steps
Add a staff member
Open Staff and tap + Add staff (or Add your first staff member). Enter their Name, Email and a Temporary password (at least 6 characters). Tap Add staff member.
Share the login with them
Tell them the email and temporary password. They log in on the ApnaBot login page or app, the same way you do.
Disable or remove someone
To pause a person's access, tap Disable. Their row shows Disabled, and Enable brings them back. To take their access away for good, tap Remove. They lose access straight away.
What staff can and can't do
| Staff can | Only the owner can |
|---|---|
| Read chats and reply in Replies | Change Auto-Replies |
| See and update Bookings | Delete a booking |
| See Customers | Manage Billing and the plan |
| Import contacts, create opt-in links, confirm consent | |
| See Broadcasts and message templates | Create, submit or delete templates, and create or send broadcasts |
Example
storefrontGlow Beauty Salon
Priya has two receptionists. She adds both as staff. When one of them opens a customer's chat, the other sees her name at the top, so they don't both reply.
Good to know
- Staff accounts are turned off by default. If you don't see Staff in the menu, it hasn't been turned on for your business yet. Ask ApnaBot support to turn it on.
- How many staff you can add depends on your ApnaBot plan. If you hit the limit, you'll see Staff limit reached. Upgrade in Billing.
- Ask staff to change the temporary password after their first login, using Forgot password? on the login page.
- When staff reply to a customer, the bot pauses for that customer for 24 hours, the same as when you reply.
Related
- Reply to customers yourselfRead every WhatsApp chat in Replies, answer customers yourself, and pause the bot when you want to take over.
- Manage your bookingsSee every booking request from WhatsApp, update its status, add private notes and record payments.
- A quick tour of your dashboardWhat each item in the ApnaBot menu does, and why some items only show up for some businesses.
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