Manage your bookings

See every booking request from WhatsApp, update its status, add private notes and record payments.

What it does

When a customer books through your bot, by answering its questions or filling your booking form, the request lands in Bookings. There you can see what they asked for, move it from Pending to Confirmed to Completed (or Cancelled), add notes only you can see, and record payment.

When to use it

Steps

1. Open your booking requests

   Open Bookings. Each row shows the customer, what they booked and its status. Tap Pending (or another status) at the top to filter.

2. Open a booking

   Tap a row. Under Details captured from chat (or Answers from the form) you see everything the customer told the bot, like date, time or service.

3. Change the status

   Under Status, tap Confirmed, Completed or Cancelled.

4. Add a private note

   Type in Internal notes, then tap Save notes. Notes are only for you and your staff. The customer never sees them.

5. Record a payment

   If the booking needs payment, you'll see Payment pending. Once the money is in your bank or UPI app, tap Mark as paid. Made a mistake? Tap Mark as unpaid.

Example

Good to know

• ApnaBot can't see payments to your QR. Always check your bank or UPI app before tapping Mark as paid.
• If you use advance payment, marking a pending advance booking as paid also confirms it and tells the customer on WhatsApp. See Collect payments with your UPI QR.
• Confirming or completing a booking marks the customer as Converted in your customer list.
• Only the business owner can Delete booking, and it can't be undone. Prefer Cancelled if you want to keep a record.
• A booking made with a named form shows that form name as a small label on its row. If you have two or more named forms, a Form dropdown appears above the status filters: pick one to see only its bookings, or All forms to clear it. Name your forms in Build your booking form.
• Coaching businesses see their own names for requests, like 🎓 Free demo with Demo fixed and Demo done.

Related

• Build your booking formMake a simple form for booking requests, and let the bot send it as a link so customers fill everything in one go.
• Collect payments with your UPI QRUpload your own UPI QR once, send it to customers in chat, ask for an advance automatically, and mark bookings as paid.
• Set up your auto-repliesTeach the bot what to say. Add replies for keywords like "price" or "book", add buttons, ask booking questions, and test it before customers see it.